Privacy Policy

We are committed to protecting our customers’ privacy, and we do our best to be transparent about the information we collect from website users. Please review this policy for your peace of mind.

1. INFORMATION REQUESTS

If you would like to view the information (if any) that we hold on you, please email sales@yaldisweets.com  We aim to respond to information requests within 1 month of receipt. Any inaccuracies you report to us will be rectified as quickly as possible, and we will usually be happy to delete your personal information upon request (except in special circumstances).

2. YOUR INFORMATION & HOW WE USE IT

If you place an order via the Yaldi website, you will be required to input the following information:

  • Your email address
  • Your telephone number
  • Your first name and surname
  • Your billing address
  • A delivery address
  • A password of your choice (if creating an account)

You may also provide us with additional information if you wish – for example, you may enter your company name if you are ordering on behalf of a business. All of the details you enter during the purchasing process are collected for the sole purpose of processing and dispatching your order. Additionally, we may contact you after your products have been delivered to ask you to review your experience. You will not be added to any mailing lists without your permission, and we will not send you any correspondence that is not related to your Yaldi order. If you choose to contact us using one of the enquiry forms on our website, we will collect the following information:

  • Your name
  • Your email address
  • Your telephone number
  • Your reason for contacting us
  • Your business name and address (if making a corporate enquiry)
  • The nature of your business (if making a corporate enquiry)
  • Any other information you choose to supply in the body of your message

This information is collected for the sole purpose of processing and responding to your enquiry. Again, you will not be added to any mailing lists without your permission, and we will not send you any correspondence that is unrelated to your enquiry.

We try to ensure that all information we hold on individuals and organisations is accurate and up to date. We hold this information securely and in accordance with the relevant laws, including the General Data Protection Regulation (GDPR).

3. PAYMENT DETAILS

We are committed to protecting the payment details that you enter when making a purchase on the Yaldi website. All payments are processed over a secure (HTTPS) connection. Our payment provider is Stripe.

4. PERSONALISED PRODUCTS

Some of the products on our website can be customised with a message of your choosing. Please rest assured that all details of your order – including personalised messages – will be kept private and not shared with anyone outside of Yaldi Sweets Ltd. Any custom text you submit will only be used to fulfil your order.

5. GOOGLE ANALYTICS

Like many website owners, we used Google Analytics to anonymously monitor traffic and user behaviour on our website. This tool does not collect any personally identifiable information. However, if you do not want to be included in our Analytics data, you can opt out.

6. COOKIES POLICY

This website uses cookies to improve your online experience.